Privacy Policy

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place an order, subscribe to our newsletter, or interact with our services. By using the RAANISA website, you consent to the practices outlined in this policy.

1 Information We Collect

When you browse or make a purchase on our website, we may collect your full name, email address, phone number, billing and shipping address, and payment details. We also gather device information, browser type, IP address, shopping preferences, and interaction data to improve our services and provide a smooth, personalised shopping experience. Additionally, we use cookies and similar technologies to remember your preferences, analyse traffic, and enhance your browsing experience.

2 How We Use Your Information

RAANISA uses customer information for legitimate business purposes including processing and fulfilling orders, providing customer support, sending order confirmations and delivery updates, improving website functionality, analysing customer behaviour, and preventing fraud. We may also communicate promotional offers and updates, but you can opt out at any time. We use personal information only for these purposes and do not sell or rent customer data to third parties.

3 Secure Payments

All payments on our website are processed through secure third-party payment gateways that use encrypted technology and industry‑standard security measures. RAANISA does not store your debit card, credit card, or banking details on its servers. Our trusted payment partners include Stripe, PayPal, and Razorpay, all of which comply with strict data protection standards.

4 Cookies & Similar Technologies

We use cookies and similar tracking tools to remember your preferences, analyse website traffic and user behaviour, and provide a faster, more personalised browsing experience. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect website functionality.

5 Sharing with Third Parties

In certain cases, limited customer information may be shared with trusted third‑party service providers such as shipping companies, payment processors, analytics providers, and marketing platforms – strictly for operational purposes. These providers receive only the information necessary to perform their services and are contractually obligated to protect your data.

6 Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, or disclosure. This includes SSL/TLS encryption for all data in transit, restricted internal access to customer data, and regular monitoring through proactive threat detection and system updates.

7 Your Rights & Choices

You have the right to request access to, correction of, or deletion of your personal information that we hold. You may also opt out of marketing communications at any time. To exercise any of these rights, please reach out using the contact details below. We will respond within 30 days.

By continuing to use the RAANISA website, you acknowledge that you have read and understood this Privacy Policy.